Services

Field Calls

Customers not responding to phone calls and letters? Need to confirm who is residing at an address? Advance have been providing an effective field call service to our clients for over 30 years.

Should all phone techniques fail and you need to contact a customer to confirm contact information, negotiate a repayment arrangement, complete a statement of financial position, confirm occupancy of a property, deliver a letter or for any other reason, Advance can assist.

Whilst many agencies treat field calls as a ‘bolt-on’ service done in conjunction with process serving, we believe field calls are an effective tool for our clients and an important service that deserves dedicated staff and resources. As such, we have a dedicated field call team who are experts in their field.

With an average success rate of over 90%, an average turnaround time of 15 days and an average number of days to first attendance of 2 days, you can be assured that instructing Advance is a smart choice.

All Advance field representatives are licensed and comply with all relevant legislation, including the ASIC/ACCC Debt Collection Guidelines where applicable.